C3 Systems offer our clients with a help desk solution that can serve both Enterprise businesses and Small-Med Businesses. Our help desk services are divided into 3 different technical support tiers based on complexity (Tier 1, Tier 2, and Tier 3). We also provide our clients with Application Support, Hardware Diagnosis, Network Support, Front line call greeting and call routing, Ticket tracking and monitoring, and Remote Control assistance.
Tier 1 Support
Basic Software Application and/or Hardware support to callers/users. These are usually quick calls that field the “How to?” questions or to fix a documented company/agency issue.
Tier 2 Support
More complex support and/or subject matter expertise on software application and/or hardware and is usually an escalation of the call from Tier 1.
Tier 3 Support
Support on complex hardware and network operating system software.